Go2Book | Standard Operating Procedures

How do I know if a client is self register?
Instructions can be found here Scenario Online System - New User / Online Training - New User Canned Response Self register
Tue, 14 Sep, 2021 at 11:27 AM
Where are the welcome guide?
Welcome guides can be viewed here (please scroll to the documents at the bottom of the page) Scenario  Online System - New User...
Tue, 20 Jul, 2021 at 3:14 PM
Can I just set up a new user?
Please refer to the company wiki for guidance  Scenario Online System - New User / Online Training - New User Cann...
Tue, 20 Jul, 2021 at 2:20 PM
Can I use a personal email to create an account?
Please refer to the relevant company wiki guide  Scenario Online System - New User / Online Training - New User
Tue, 20 Jul, 2021 at 2:22 PM
What information do I need to create a profile?
The majority of clients require a full name (as per passport) and a work email and contact number, however please refer to the wiki for an...
Tue, 20 Jul, 2021 at 2:24 PM
Can I change the information within a profile?
You can change a majority of the information within profile such a contact number address, however if changing any DI please check the WIKI&...
Tue, 20 Jul, 2021 at 2:26 PM
Can the client cancel everything via basket manager?
The client currently can only cancel hotels via basket manager, all others bookings must be cancelled via client contact or if rail via refund form.
Wed, 21 Jul, 2021 at 8:50 AM
How do I add a bag to a flight?
Guide on how to add a bag Scenario Online Air Manual - Add Hold Bag
Fri, 23 Jul, 2021 at 11:04 AM
Where can I find the branch card?
T49 – BAR name is C*ONLINE PWORDS - This is for when you are making a manual booking directly on the airline's website or paying for extras, an...
Fri, 23 Jul, 2021 at 11:10 AM
How do I book ancillary services?
Guide and information  Scenario Online Air Manual - Add Hold Bag
Fri, 23 Jul, 2021 at 11:12 AM