Go2Book | Standard Operating Procedures

How to download an E-ticket
Go2 rail e-ticket guide Rail (Evolvi) eTicket guide Resend the e-ticket confirmation In Evolvi, you can do this by searching for your order an...
Fri, 13 Aug, 2021 at 10:57 AM
What do I do if a client has an Evolvi printer issue?
•    If there is a call about a rail ticket printer issue then you should check the Online Error Log and if it is on the list you can ask the clien...
Tue, 6 Jul, 2021 at 12:40 PM
Where can I collect my train/rail tickets from?
You can collect your TOD tickets from any UK rail station that has a TOD machine - check National Rail for station info National Rail ...
Tue, 6 Jul, 2021 at 12:44 PM
What is the difference in the types of rail tickets?
Types of ticket Please note, all fares are subject to availability and are not guaranteed until the tickets are issued.  We are unable to ...
Mon, 12 Jul, 2021 at 3:53 PM
Addleshaw Goddard - What is booker subset? (PA, Admin User)
Information provided  here  
Mon, 19 Jul, 2021 at 8:52 AM
Go2Mobile App
Can I book in the app? How do I get an account for the app? Information provided here
Mon, 19 Jul, 2021 at 8:56 AM
What should I do if a client says that Go2Mobile is not working?
First, does that client traveller have trip data shared with Go2Mobile? - CCS clients do currently not have data sharing with Go2Mobile due to CCS res...
Mon, 19 Jul, 2021 at 8:57 AM
What is a superuser/admin user/admin rights
A superuser is a booker with admin access, meaning they can access the admin office to add/remove users, for example. We have a guide that we c...
Sun, 19 Mar, 2023 at 11:03 AM
What is the difference between a booker/self booker/traveller?
Traveller profile – cannot book, they can only do searches everything will show as disallowed once they have searched no booking can ever be made in t...
Tue, 20 Jul, 2021 at 1:58 PM
Where do I find the set up rules?
Please refer to the wiki guides Scenario Online System - New User / Online Training - New User Canned response Self Register
Tue, 20 Jul, 2021 at 2:00 PM