Go2Book | Standard Operating Procedures
Please click on the link below for a training guide Training guide Scenario Online Training - Navigate Go2 basket
Mon, 28 Jun, 2021 at 11:35 AM
If a client requires their confirmation to be resent, please email amy.regan@claritybt.com / Elisha.maguire@claritybt.com or seline.blackwood@clari...
Mon, 28 Jun, 2021 at 11:37 AM
Scenario Online Training - Book Hotel
Mon, 28 Jun, 2021 at 11:38 AM
Please edit the ticket details to reflect the booker's / traveller's email and reply on the Freshdesk ticket to send the instructions over. ...
Mon, 28 Jun, 2021 at 3:26 PM
You do not need the card used to purchase the tickets, however you will need a card as the chip activates the tickets. The card will not be used for ...
Tue, 6 Jul, 2021 at 10:22 AM
How a split ticket works Scenario Online Training - Rail Rules
Tue, 6 Jul, 2021 at 10:27 AM
How to book rail in Go2 overview Scenario Online Training - Book Rail Ticket
Tue, 6 Jul, 2021 at 10:30 AM
This should be reported to onlinetechsupport@Claritybt.com and manually email railrefunds@Claritybt.com on behalf of the client Scenario Onl...
Mon, 23 Aug, 2021 at 11:47 AM
This is located on the order reference underneath Order Item Reference in the confirmation the client receives. Scenario Online Training - Rail R...
Tue, 6 Jul, 2021 at 10:38 AM
This isn't something we can assist with, please re-direct the client to the rail provider. Scenario Online Training - Rail Rules
Tue, 6 Jul, 2021 at 10:40 AM