Go2Book | Standard Operating Procedures

How to resend confirmations
Fri, 26 Mar, 2021 at 1:44 PM
URLS
Fri, 26 Mar, 2021 at 1:47 PM
Payment Methods
Fri, 26 Mar, 2021 at 1:50 PM
Authorisation
Fri, 26 Mar, 2021 at 1:55 PM
How do I cancel a hotel in Conferma?
Please click on the training guide below Training guide Scenario                       Online Hotel Manual - Cancel Room  Canned respon...
Mon, 12 Jul, 2021 at 10:14 AM
How do I cancel a hotel in Go2 / or advise the client how to?
Please click on the below training guide Training guide Scenario                        Online Training - Cancel Hotel Canned response ...
Mon, 12 Jul, 2021 at 10:14 AM
Where can I find the hotel cancellation policy?
Located in Conferma within the room details section - click full rate information.  Located on the client confirmation email.  Located during th...
Mon, 28 Jun, 2021 at 9:04 AM
What does Saver / Non-Flex rate mean?
Premier Inn Non-flex - Our Standard and Non-Flex rates can only be cancelled up to 24 hours after booking. With our Standard rate you can change yo...
Mon, 28 Jun, 2021 at 9:06 AM
What is provisional cancellation booking notification
When you receive a ticket with the subject Hotel Booker Provisional Cancellation Booking Notification you do not need to liaise with the client sim...
Mon, 28 Jun, 2021 at 9:08 AM
How to amend a hotel in Conferma?
Please click on the below training guide Training guide Scenario               Online Hotel Manual - Amend Hotel Room / Online Hotel Manua...
Tue, 6 Jul, 2021 at 12:58 PM