When you receive a ticket with the subject Hotel Booker Provisional Cancellation Booking Notification you do not need to liaise with the client simply set the applicable “on request” scenario and close the ticket.
They are given a message to inform them that the booking has been passed over for full cancellation, so you are able to quickly just void the booking in Confirm.
Edit the ticket details to reflect the original booker, set the scenario and close the ticket.
Scenario Online Hotel Manual - Travelodge Provisional Cancellation Booking Notification / Online Hotel Manual - Premier Inn Provisional Cancellation Booking Notification / Online Hotel Manual - Offline Booking Provisional Cancellation Booking Notification / Online Hotel Manual - Galileo Provisional Cancellation Booking Notification / Online Hotel Manual - Expedia Provisional Cancellation Booking Notification
Canned response Cancel Hotels Go2