Go2Book | Standard Operating Procedures

Where do I sent a booking for a quote?
Quote Request - QEB/52P6/70  Scenario Online Air Manual - Amend BSP Booking Canned response Amendment
Fri, 23 Jul, 2021 at 11:53 AM
Where do I send a booking to Void the ticket?
Void Ticket - QEB/52P6/53  Scenario Online Air Manual - Cancel BSP Flight
Fri, 23 Jul, 2021 at 11:54 AM
How do I put a booking on the past date Queue?
Past date Q - PQ/R-(PNR reference) 
Fri, 23 Jul, 2021 at 11:55 AM
How do I retrieve a boking from the past data queue
Q/1*CPD to enter the queue
Fri, 23 Jul, 2021 at 11:55 AM
How do I send the booking to Compleat?
QEB/8RH/90
Fri, 23 Jul, 2021 at 11:56 AM
Is it possible for someone to exchange a rail ticket after the train has departed?
The new ticket must have been booked prior to the original departure time. 
Mon, 26 Jul, 2021 at 10:51 AM
Who can help with a password reset for Go2 reporting?
Ask/refer the client to the account manager, if the account manager is asking please refer them to go2insight@claritybt.com 
Mon, 26 Jul, 2021 at 10:52 AM
How do I find a client's cost centre/business unit/location code/project code/purchase order (PO)?
Details can be found here  Canned response Online System - Profile Query
Thu, 5 Aug, 2021 at 12:54 PM
How do I add a cost centre?
Email change@claritybt.com with the full details, once they have actioned the request please reply and  advise the client Canned response...
Thu, 5 Aug, 2021 at 12:55 PM
How do I add a new user?
Details can be found here Canned response Online System - New User / Online Training - New User
Mon, 8 Nov, 2021 at 12:46 PM