Go2Book | Standard Operating Procedures

How do I emulate and become a user?
Details can be found here  Canned response Online System - Profile Query
Thu, 5 Aug, 2021 at 1:00 PM
How do I check a travel policy?
Details can be found here  Canned response Online System - Profile Query
Thu, 5 Aug, 2021 at 1:02 PM
How do I add a credit card to a profile?
Details can be found here  Canned response Online Training - Profile Query
Thu, 5 Aug, 2021 at 1:03 PM
What is a guide rate?
Guide rates are often displayed when there is no live online availability provided.  The guide rate for a hotel is indicative of rates recen...
Thu, 5 Aug, 2021 at 3:59 PM
Is there a limit on how many things you can have in your Go2 basket?
There is no specific limit, but the baskets are designed for trips i.e. rail and hotel etc rather than 15 items. If there's  a lar...
Fri, 6 Aug, 2021 at 3:26 PM
Do I need to remove the sectors when requesting a ticket to be void on the same day?
Yes, remove the flight sectors, add notes and sent the booking to QEB/52P6/53
Fri, 6 Aug, 2021 at 3:26 PM
What are the benefits of being an admin user in Go2?
You can add, amend or delete users yourself. You can also view all bookings made by the company via basket manager.
Thu, 12 Aug, 2021 at 3:28 PM
What is the passive entry for a low cost?
0YY1234Y19AUGMANCDGAK1/09001000 0 - Is always 0 YY1234 - Is the 2-letter airline code and flight number Y - Class of travel (always y for low cost)...
Mon, 23 Aug, 2021 at 3:24 PM
How do I clone a ticket in Freshdesk?
1. Open the ticket 2. Icon at the bottom of the task bar on the right-hand side of the Freshdesk click Freshdesk Clone Tickets App 3. Click clone...
Mon, 23 Aug, 2021 at 3:33 PM
What is an open jaw flight?
In the world of travel management, the term open-jaw refers to a unique flight booking. Open-jaw tickets are flights where the return leg depar...
Wed, 8 Sep, 2021 at 12:50 PM