Go2Book | Standard Operating Procedures
The booking has triggered risk policy and so a notification has been sent to their risk approver to either approve or decline the travel.
Mon, 10 Jan, 2022 at 4:14 PM
The booking has triggered the travel policy and so a notification has been sent to their travel policy approver to either approve or decline the tr...
Mon, 10 Jan, 2022 at 4:17 PM
If the approver approves either the risk or policy approval notification, the booking status will update. The user may confirm the booking.
Mon, 10 Jan, 2022 at 4:19 PM
if the approver declines the approval notification, then the booking status updates to display that the travel is declined, and they are unable to confir...
Mon, 10 Jan, 2022 at 4:20 PM
The ability to place a booking on hold with a supplier. A genuine booking is made, however the status is tentative. The user will be given the rules...
Mon, 10 Jan, 2022 at 4:24 PM
The booking has been successfully been completed.
Mon, 10 Jan, 2022 at 4:25 PM
The booking has been changed either by the user or by someone else (Clarity agent or supplier)
Mon, 10 Jan, 2022 at 4:26 PM
The booking has been cancelled either by the user or by someone else (Clarity agent or supplier)
Mon, 10 Jan, 2022 at 4:28 PM
This is an item in the basket which has errored during the booking process and may have failed to book. A user does not need to see the error, howeve...
Mon, 10 Jan, 2022 at 4:31 PM
An Agentbook has created a basket on behalf of a user but has not yet confirmed the basket, instead they have produced a quote. Any agent will then b...
Mon, 10 Jan, 2022 at 4:33 PM