Go2Book | Standard Operating Procedures

Can you collect rail tickets using an expired bank card?
Yes, as the tickets are pre-paid, you are only required to use the card to activate the tickets.
Wed, 20 Oct, 2021 at 3:16 PM
Where can I find the Eurostar E-ticket?
This should be downloaded from the Eurostar website.  Please direct the traveller to the Eurostar website: https://www.eurostar.com/uk-en
Fri, 22 Oct, 2021 at 9:15 AM
How to add an user to minted box
Please find attached information
Thu, 13 Jan, 2022 at 11:45 AM
Where can I find the online airline log ins?
You need to be SEM/T49/AG and then enter C* ONLINE PASSWORDS
Mon, 29 Nov, 2021 at 11:18 AM
How do I log into Holiday Extras
Logging details attached.
Thu, 2 Dec, 2021 at 7:15 AM
How do I action Galileo Queues?
Details found here
Fri, 10 Dec, 2021 at 1:06 PM
What do I do if Arcadis has been charged for a booking?
If an Arcadis booker contacts us to advise the traveller has been asked to pay for their  hotel stay, please follow the instructions below: If th...
Mon, 20 Dec, 2021 at 11:28 AM
Avanti Christmas schedule
Please find attached a summary received from Avanti West Coast regarding services for Christmas, New Year and Early January 2022.   As services o...
Mon, 20 Dec, 2021 at 11:32 AM
ONLINE ONLY - How to reset your Galileo password?
If you have locked yourself out of Gal, you’ll need to call the GAL Helpdesk to reset in Mitel called Galileo. You will be asked a CIBD code: 05671...
Tue, 21 Dec, 2021 at 4:49 PM
Go2Book Booking Status - Saved basket
The user has created a basket but has not inputted the information required to confirm the booking.  Instead, they have saved the basket items to thei...
Mon, 10 Jan, 2022 at 4:12 PM