How To Guides

NDC Guide (NDC & BA)
Click on the link below for the NDC user guide: NDC Guide
Thu, 27 Jan, 2022 at 8:29 AM
FreshDesk | Merge Tickets
User guide available here 
Wed, 22 Sep, 2021 at 3:41 PM
Go2Pro hints, tips & FAQ
Please click here for hints, tips and FAQ regarding Go2Pro.  These are mainly reoccurring questions about the system or easy to rectify issues which d...
Fri, 24 Sep, 2021 at 3:18 PM
How do I redeem a BA NDC voucher?
The new flight must be same value or higher than the voucher value. Anything lower, we will not be offering refunds for. You must HOLD a bookin...
Thu, 30 Sep, 2021 at 2:05 PM
Agents by Branch
Correct as at 13th October 21
Tue, 9 Nov, 2021 at 8:08 AM
Rail Seating Plans
Please find attached seating plans for LNER and Grand Central
Tue, 15 Feb, 2022 at 8:49 AM
Carbon Off Setting Process
Please find attached offsetting documentation
Thu, 31 Mar, 2022 at 1:36 PM
Travelpower Resets
Business Support are receiving a big increase in tickets around Travelpower Password resets.  We have spoken to our third party and unfortunately, we...
Tue, 12 Jul, 2022 at 9:29 PM
Phonetic Alphabet
Phonetic Alphabet     A = Alpha   B = Bravo   C = Charlie   D = Delta   E = Echo   F = Foxtrot   G = Golf   H = Hotel   I = Ind...
Mon, 1 Aug, 2022 at 11:38 AM
Client Wikis
Client Wikis – what is a wiki, why is it so important and where to find it See attached guide
Sun, 28 Aug, 2022 at 2:39 PM