Tickets will come in and be auto tagged Error Notification.
Tickets will also have the Type / Email Type & Category 1 auto assigned
Agent to manually assign category 2 (applicable product being attempted)
Agent to manually assign working on status
Agent to manually add their name to ticket
Agent to check right hand side and any duplicate notifications for Online Support are to have the ticket properties updated, the dupe ticket box ticked and close the ticket. (Next release will not allow dupe notifications so this will only happen in future if client in contact as well as clicking send email)
Agent to look and see if booking has been made – if so, add private note with new booking details and close ticket
If not agent to process manually outside of Go2Book.