The flight has failed to book when the booker has initially attempted. TFX will make attempts to book the flight twice – this can take up to 6 hours airline dependant
After this time Online Support will receive a message to advise the booking has not gone through (failed) or has gone through (passed).
When the booking has failed the notification will show have this subject - Unconfirmed Booking - AIRLINE (TF Ref: BLAHBLAH) has Not Gone Through – (Example ticket 10853421)
Agent assign Scenario Online Air Manual – Travelfusion Failed
Agent to check if client has made other booking in Gal,
- If it has so add private note with the Galileo Locator and close ticket.
- If not advise client of Flight Error received and offer to try to book requesting data capture requirements (check wiki)