The flight has failed to book when the booker has initially attempted. TFX will make attempts to book the flight twice – this can take up to 6 hours airline dependant 

 

After this time Online Support will receive a message to advise the booking has not gone through (failed) or has gone through (passed). 

 

  1. Unconfirmed Booking - AIRLINE (TF Ref: XXX) has Gone Through (Example ticket 10855304)

 

Agent assign Scenario Online Air Manual – Travelfusion Passed

 

Agent to check Gal and ensure passive has been built – if not needs to be built. 


Travelfusion Online Support Process