1. Call the hotel to manually change the name
2. Add notes to scratch pad, including who you spoke with to change the name
3. Click amend then continue
4. Amend the traveller section by using new name
5. Enter Di’s and click finish
6. Ensure name in GAL is updated
Scenario
Online Hotel Manual - Change Guest Name for hotel booking
Canned response
Travelodge Name Amendment ( if Travelodge)