If you receive a Freshdesk ticket from a hotel asking for billing instructions/3rd party/anything relating to the hotel payment regarding a Go2book booking (past or present) please re-assign the group to ‘Finance Failed Faxes’
If you receive a phone call from a hotel asking for billing instructions/3rd party/anything relating to the hotel payment regarding a Go2book booking (past or present) you will need to action of the phone.
Scenario Online Hotel Manual - Billing Instructions